Airport Shuttle Terms and Conditions

Terms and Conditions

RESERVATIONS

All reservations must be made at least 24 hours in advance of the airport transfer time. The confirmation of the reservation will be e-mailed to the client once it has been accepted. The shuttle service does not operate outside of Rhodes Greece (i.e. The service is only available to addresses having a postal code 851..). Hours of operation; 24 hours a day, 7 days a week.For transfers between 23:00 and 07:00 there will be an extra charge,in each case individually and additional to the total fare.This additional charge will be announced to the customer before the payment. Clients are asked to observe punctuality during pick up times. The shuttle service will not be liable where vehicles have to proceed without passengers who have failed to meet the vehicle at the required time agreed between the Client and the shuttle service. Cancellations / modifications must be made by the client at least 24 hours in advance of transfer in order to qualify for a refund.

CANCELLATION

For any cancellation made by the client, the following cancellation fees will apply :From 24 - 72 hours before the transfer, penalty equals 100% of the total fare,72 hours + before transfer, free of charge.At all cases the customer has to contact and inform Rodos Transfer by phone or email.Less than 24 hours before the transfer  no refund.

LATE ARRIVALS

The driver will wait for up to one hour after the flight arrival of inbound clients before leaving the airport.In case teh customer is from 1 to 3 hour late without to contact and inform the company,a fee of 30% of the total fare aply. The shuttle service does not take any responsability for late arrivals that exceed this waiting time. In the event of an extremely late arrival clients will, wherever possible, be picked up from the airport at the convenience of the shuttle service. If the shuttle service is unable to pick up the client then any claims of reimbursement should be directed towards the airline concerned. In the unlikely event of an error on the part of the shuttle service, it will undertake to resolve the problem directly with the client and if needs be provide alternative means of transport to enable the client to reach his destination.

STRIKES & PROTESTS

The shuttle service does not take any responsability for any arrival / departure transfers affected by strikes & / or protests in Greece and it reserves the right to alter pick up times in the event of the forementioned circumstances.

ACTS OF WAR & TERRORISM

The shuttle service will not take responsability for any arrival / departure transfers affected by acts of war & / or terrorism throughout the world. The shuttle service reserves the right to alter pick up times in the event of the forementioned circumstances.

VEHICLES

In extreme circumstances and peak periods, The shuttle service reserves the right to replace their minibus with other forms of transport taxi, minibus, car etc. that will not necessarily be in traditional shuttle service livery.

LUGGAGE

Each passenger may take one suitcase plus one hand-carried luggage free of charge.
Additional items will cost as follows and are payable directly to the driver:

Bicycles / Skis / Snowboards 15?/item
Caged Animals 15?/item

Any other items not mentioned above will be charged at the drivers discretion. Any lost property found aboard the shuttle vehicles will be returned to head office. Clients are asked to collect lost property from this address. The shuttle service do not take any responsibilty for any luggage lost /stolen or damaged from their vehicles or during pick up and drop off times.

SMOKING

Clients are requested to observe the no smoking rule on board airport shuttle vehicles.

RODOSTRANSFER.COM.,

take no responsibility for any disputes or claims resulting from the client's transaction with its shuttle service partner. RODOSTRANSFER.COM makes no guarantees concerning its airport shuttle service partner. Client further agrees to indemnify, defend and hold RODOSTRANSFER.COM harmless from and against all claims, damages, bodily injuries, losses and expenses which may result from client's use of the airport shuttle service.